Frequently Asked Questions
FAQ's:
Q: How much is shipping?
A: Enjoy complimentary express delivery on all U.S. orders. Your Lumara Lift will arrive quickly and effortlessly, bringing the luxury of professional skincare straight to your door.
Q: How long will it take for my order to arrive?
A: All orders are processed within 1–3 business days. Most U.S. orders arrive within 8–10 business days. Delivery times may vary depending on your location.
Q: How can I track my order?
A: Once your order is processed, a tracking number will be emailed to you within 3–5 business days. Use it to monitor your shipment online.
Q: I lost my tracking number. What should I do?
A: Contact us at support@summithype.com with your full name and mailing address, and we’ll resend your tracking information promptly.
Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
Q: Can I make changes to my order?
A: Contact us within 12 hours to update your delivery details, email, phone number, or name.
Q: Can I cancel my order?
A: Orders can be canceled within 12 hours of placement. Once shipped, cancellations are no longer possible.
Q - What is your return policy?
A: Please see our refund and Return Policy by clicking on this link: https://summithype.com/policies/refund-policy
Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@summithype.com
Contact us
If we still haven't managed to answer your question please feel free to contact us at support@summithype.com and we'll get back to you within 24hrs!